Recently we asked our patients,
“Who is your favorite dentist at Grand Dental Group?”
Watch some of their responses…
Grand Dental as an organization believes in the FISH! Philosophy, in which we focus on taking care of our own, as keeping our own happy/satisfied in the work place will then transcribe to our patients also having fun and their satisfaction.
As described by the founders of FISH! – Charthouse Learning…
The FISH! Philosophy is a set of simple, practical tools to help you create the work culture you’ve been looking for. It’s a way to build stronger relationships that equip you to face your challenges more effectively. The FISH! Philosophy fulfills the most basic needs of human beings who, in turn, fulfill the needs of the organization—more connected teams, better communication, extraordinary service and higher retention.
The Four Practices of The FISH! Philosophy that we strive to practice every day…
Be emotionally present for people. It’s a powerful message of respect that improves communication and strengthens relationships.
Tap into your natural way of being creative, enthusiastic and having fun. Play is the spirit that drives the curious mind, as in “Let’s play with that idea!” You can bring this mindset to everything you do.
Make Their Day
Find simple ways to serve or delight people in a meaningful, memorable way. It’s about contributing to someone else’s life—not because you want something, but because that’s the person you want to be.
Choose Your Attitude
Take responsibility for how you respond to what life throws at you. Your choice affects others. Ask yourself: “Is my attitude helping my team or my customers? Is it helping me to be the person I want to be?
Ultimately, our culture is “patients first; focusing on taking care of the patient at the highest level”